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Working
Practices, Policies and Procedures
Our aim is
to provide a friendly, efficient service to our customers by
providing a means to purchase gifts and home accessories to suit
every occasion and every room in the house from the comfort of
your own home. Our inventory is ever building and the list of
occasions is always increasing which we will endeavour to
accommodate.
These
terms and conditions will apply to all transactions on The
Gardia Textiles & Treasures web site. You should read through
them carefully before placing your order. We may change these
terms from time to time without notice to you and any changes
will apply to subsequent orders received.
Your privacy
We adhere
strictly to the requirements of the UK Data Protection Act 1998.
We will retain your personal data to enable us to provide the
services you have requested from us. In addition, we may use
your name and contact details to inform you of other products
and services that we offer. We will not pass your details to any
other company.
Delivery
Delivery
applies to UK Mainland addresses only. For Channel, Scilly
Islands, Scottish Highlands and Islands, Isle of Man, Isle of
Wight and Eire addresses. Please note
that all items are usually posted via Royal Mail ,1st Class,
unless otherwise requested. Most deliveries are made within 7 working days of payment being cleared but
allow up to 14 days. Please
accept it may take a little longer in busy/holiday periods.
Please allow up to 14 working days for any handcrafted items as
these are made to order.
If an
item is not currently in stock, you will be advised when you
place your order or soon after. Please see
Delivery Information for
further details
Postage and packaging costs are kept to a minimum, but we do
ensure that we use quality packaging materials to get your goods
to you in the condition they left us and this is reflected in
the overall postage and packaging costs.
Overseas
Delivery
Items are
weighed and postage is calculated on an individual order basis.
Please contact us with any enquiries at
TheGardiaGroup@aol.com .
Pricing and payment
The price
you pay is the price displayed on our website at the time we
receive your order, and will be clearly stated on your order
confirmation, with the following exception. If we discover an
error in the price of goods you have ordered, we will inform you
as soon as possible and give you the option of reconfirming your
order at the correct price, or cancelling it. If we are unable
to contact you we will treat the order as cancelled, and will
give you a full refund.
Prices
are inclusive of VAT unless otherwise stated. Online orders must
be paid for by credit/debit card. We accept Visa, Mastercard,
Delta card, American Express, Switch and Electron via Paypal.
Other methods of payment are available and these include cheque
, postal order or direct bank transfer.
All goods
will remain the property of Gardia Textiles & Treasures Ltd
until paid for in full.
Exchanges
and Returns
Policy
Should you
wish to return anything you have purchased from Gardia Textiles
& Treasures Ltd, we will happily refund or exchange a product
provided it is in FULLY RE-SALEABLE CONDITION.
(This excludes personalised items, hair accessories, cut fabric
including ribbon etc, pierced earrings or any items posted
overseas).
Please return the item to us within 14 days or less, in the
original packaging including identifying correspondence.
If we find the item has not been returned in re-saleable
condition then we reserve the right not to refund.
The cost of shipping is the responsibility of the buyer, both
for the receipt and return (if necessary) of any goods, as this
is a direct cost to us.
Should you have any further queries then please
contact us.
The registered company address of
Gardia Textiles & Treasures Ltd is:
Gardia Textiles & Treasures Ltd (This
is for correspondence only - not a retail outlet)
40 Sunnybank Road
Blackwood
Gwent
NP12 1HZ
Registered in the United Kingdom
Company registration number: 5976650
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